How did we do?
We aim to provide the highest possible standards of service at all times, and we welcome any and all feedback from our customers.
Our Track Record
Event Insurance Services is signed up to Trust Pilot; an independent, online review website.
We are really pleased to be able to say that we have a excellent response from our clients, with almost 2,000 reviews .
We have a rating of 9.5 out of ten; with 85% of our clients giving us five stars.
If you feel that we haven’t delivered the best possible service, then please do let us know straightaway.
In the first instance, please contact us either by telephone on 01425 470360, or email us at firstname.lastname@example.org. You are also welcome to write to Complaints Manager, Event Insurance Services, Event House, 20a Headlands Business Park, Ringwood BH24 3PB
We will try to resolve your issue straightaway, and if that isn’t possible, we will come back to you within 3 days from when we receive your complaint.
Please be aware that, depending on the nature of the complaint, it could take up to 8 weeks for us to resolve it and come back to you with our final response.
If you cannot settle your complaint with us directly, you may be able to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service’s consumer help line can be contacted on 0800 023 4 567. Additional information regarding their services can be found on their website www.financial-ombudsman.org.uk.
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly.
UK General Insurance policies are underwritten by Great Lakes Insurance SE.